Politique d’expédition

 

RosenDental Shipping Policy

Effective Date: [Insert Date]

Thank you for visiting RosenDental. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased through our website [www.rosendental.com] (the "Site"). By placing an order on the Site, you agree to the terms set forth in this Shipping Policy.

1. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. Shipping Times

  • European Union (EU)

    • Standard shipping: Delivery within 1 week (maximum) from the date of shipment.

  • Outside the European Union

    • Standard shipping: Delivery within 2 weeks (maximum) from the date of shipment.

Please note that these delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as customs processing or shipping carrier delays.

4. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, which will include your tracking number. The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

RosenDental is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages and Issues

RosenDental is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. International Shipping

We offer international shipping to most countries. Please be aware that international shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the destination country. The recipient of the shipment is responsible for any of these fees.

8. Incorrect Shipping Addresses and Undeliverable Packages

We are not responsible for orders not received due to an incorrect or incomplete shipping address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange for reshipment at your expense.

9. Shipping Carrier

We use various shipping carriers to deliver our orders and the selection of the carrier may depend on your location and the shipping option selected during checkout.

10. Contact Us

For more information about our shipping policy, if you have questions, or if you would like to make a complaint, please contact us by email at [Your Email Address] or by mail using the details provided below:

RosenDental
Thank you for shopping with RosenDental. We appreciate your business and are committed to providing you with the best possible service.

Sincerely,
The RosenDental Team