Politique de remboursement

 

RosenDental Refund Policy

At RosenDental, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund policy to make the return process as easy as possible.

Return and Refund Policy:

  1. Eligibility for Returns:

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Returns must be initiated within 15 days of receiving your delivery.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team at rosen?dental2022@gmail.com. Provide your order number and a brief explanation of the reason for the return.

  3. Return Shipping:

    • Once your return request is approved, we will provide you with instructions on how to send your item back to us. Please ensure that the item is securely packaged to prevent any damage during transit.
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  4. Processing Your Return:

    • Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
    • We will notify you of the approval or rejection of your refund via email.

  5. Refunds:

    • If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 15 days of receiving the returned item.
    • Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

  6. Non-Returnable Items:

    • Certain items are exempt from being returned. These include perishable goods, custom products, and items marked as final sale.

Contact Us: If you have any questions about our return and refund policy, please contact us at [customer service email or phone number]. We are here to assist you and ensure your shopping experience with RosenDental is satisfactory.

Thank you for choosing RosenDental. We appreciate your business and strive to provide you with the highest quality products and service.

Sincerely,
The RosenDental Team